About this policy

Fast Key Fix Adelaide provides mobile automotive and selected residential locksmith services in Adelaide, South Australia. This policy describes how we handle personal information in connection with our enquiries, bookings, services and website at fastkeyfixadelaide.com.au.

1. Information we collect

Depending on your enquiry or service, we may collect:

• Your name, phone number, email address and service address or location.
• Vehicle details, such as make, model, year, registration and vehicle identification number, where needed for the job.
• Information needed to verify your identity and your authority to access a vehicle or property.
• Messages, photos or other information you choose to send us about your enquiry.
• Booking, service, invoice and payment transaction records.

We collect information directly from you when you call, email, send a message, submit an enquiry form or arrange a service. If someone arranges a job on your behalf, they may provide the details needed to contact you and complete the job.

We normally verify proof of ownership or authority by viewing the documents you show us on your phone, without taking or keeping a copy. In occasional cases, you may send supporting information by email or text message when needed for a particular job. In those cases, the information may remain in the relevant correspondence and is handled under this policy. Please only send documents we request and avoid including unrelated personal information.

You can make a general enquiry without giving your name. However, without necessary contact, location or authorisation details, we may be unable to provide a quote or complete a service.

2. How we use your information

We use information to respond to enquiries, prepare quotes, arrange and perform locksmith work, verify authority to access vehicles or properties, process payments, issue invoices and provide service support. We may also use relevant records to prevent fraud, resolve disputes and meet applicable recordkeeping or legal obligations.

If we send promotional communications where permitted, you can ask us to stop by contacting us or using any unsubscribe option provided.

3. When information is shared

Where necessary for these purposes, information may be shared with service providers that support our business, such as website hosting, email, booking, payment and accounting providers, professional advisers, or a locksmith assisting with your requested job. We may also disclose information where required or authorised by law.

Some technology providers may process or store information outside Australia. The location depends on the provider and service used. Contact us if you would like more information about the providers involved in handling your enquiry or service.

4. Website, cookies & external services

When you visit the website, technical information such as your IP address, browser type, pages requested and access times may be recorded by the website or hosting provider for operation, troubleshooting and security.

We use Google Ads to advertise our services. Google may process information about your interaction with our ads under its own privacy policy. Where conversion measurement is enabled on our website, Google tags may use cookies or similar technologies to help measure actions following an ad, such as enquiries. You can read how Google uses information from sites and apps that use its services and manage personalised advertising through Google My Ad Center.

Cookies and similar technologies may be used by website features and embedded third-party content. You can manage or delete cookies in your browser settings. Blocking cookies may affect some website functions.

Our website contains links to Google Maps and social media services and may display embedded third-party content. These providers may receive technical information when their content loads or when you follow a link. Their own privacy policies explain how they handle that information.

5. Storage, security & retention

We do not routinely retain copies of ownership documents or collect customer details beyond what is needed for an enquiry or job. Information you send by email or text message may remain in those communications while needed for the service or related obligations.

Personal information may be held in our business communications, service and accounting records, and the systems of providers supporting those activities. We take reasonable steps to protect information against loss, misuse and unauthorised access or disclosure. No internet transmission or storage system is completely secure.

We keep information for as long as reasonably needed for the purposes described in this policy, including applicable recordkeeping obligations and resolving disputes. When information is no longer needed and does not need to be retained by law, we take reasonable steps to delete or de-identify it.

6. Access, correction & requests

You can contact us to request access to personal information we hold about you, ask for incorrect information to be corrected, or request deletion of information that is no longer needed. We may need to verify your identity before responding. Some records may need to be retained for legal or legitimate business purposes; we will explain any relevant limitation.

8. Updates to this policy

We may update this policy when our practices change. The latest version will appear on this page with an updated date.